Technical Writer Resume | Mayur Jobanputra

 

Resume of Mayur Jobanputra

Cover Letter

Dear Hiring Manager,

As a Technical Writer, I’m able to take complex information and communicate it clearly, concisely and accurately for the intended audience. My clients and employers appreciate my Technical writing skills because I’m able to produce a high quality, error-free, easy to understand document in a timely manner.

With more than 25+ years in the Technology industry, I have learned how to communicate effectively with Designers, Engineers, Testers, Product and Project Managers and end Customers. This experience as both a Technologist and a Writer places me in a unique position be an excellent Technical Writer for a Technology-centric organization.

 

Summary

I’m a Vancouver, Canada based IT Professional with 25+ years of experience working in the IT Industry. My early career started in Quality Assurance and Web Development and later moved on to Technical Writing, Production, and Systems Support, and Release Engineering. With my work experience, I'm uniquely positioned for a Technical Writer position in a Technology-driven organization.

  • Experience working directly with Engineers, QA, and other Technical SMEs.
  • Experience managing content projects for SMB clients and employers, including coordinating with other teams.
  • Experience with multiple languages - HTML, XML, CSS, PHP, ASP Classic, CMD, nAnt and more.
  • Strong bias for action and able to prioritize and meet deadlines.
  • Bachelor's degree in Business, Certificate in Technology, MCSE certified
  • Have experience developing, creating, and supporting content for Developers, QA, Product and Project Managers, and Production Administrators.
  • Able to research, develop, write, and edit effective content with a focus on the intended audience.
  • Able to write content that clearly communicates complex technical topics to customers.
  • Able to write or edit code samples to support documentation.

Strong Technology Background

With my lengthy Technology industry background, I'm able to quickly learn new Hardware and Software systems quickly:

  • Release Engineer and Technical Writer for Intrawest’s Online Commerce platform
    • A significant contributor to transforming Intrawest e-Commerce Lab and Production release and deployment into a model for other Development teams
    • Developing a first of its kind Release document which provided Production with detailed installation instructions for installing and updating software on a regular Production cycle
    • Champion of detailed Software Installation guides, Support documentation
    • Providing support and deployment services to Development, QA and Production EIT including managing 40+ Windows servers in a VM ESX Environment for a QA lab (release n, n-1, release y, y-1, UAT, R&D, and Production mirror)
  • Release Engineer and Technical Writer at Fincentric on their web banking portal
    • Writing Release notes and Maintenance Guides for their Online Banking portal customers
    • Was a key support person for the installation of a multi-million dollar project for Mexico’s largest
      bank. I was required to be in Mexico city for 2 weeks to install an important piece of our software
  • Web Developer for Ericsson Professional Services on medbroadcast.com
    • Custom designed an ASP and SQL database driven document management system for tracking
      web page approval process and workflow. Gained valuable knowledge with ASP, Oracle and
      WebCrossing
  • Web Developer as a Macmillan Bloedel
    • Queried all levels of the organization to gather and sort all types of internal IS related documents
    • Designed and implemented an Intranet site to handle all the documents collected (>2000)
    • Wrote a detailed business case for a document management system for another department. Help desk workload was reduced by 50% as a result of this project
  • Technical Writer and Web Developer for Digital Video Broadcast Systems
    • Wrote several patent applications for Internet video streaming, TCP/IP stack improvements,
      Video and Web server technologies, Caching servers for broadband video
    • Designed and published brochures, news releases, business cards, and more.

Technical Writing Skills

I have created Documentation of every variety and scope:

  • End-user Software training documents and guides, Technical whitepapers for complex SAAS and in-house applications, TCP/IP patent applications, Programming guides, Release notes, Installation notes for Production-level Systems Support, Bug reports, and much more.
  • As a Freelance designer, Web site copy, Digital and Traditional Advertising,  Brochures, Blog content and much more.
  • I have used many applications relevant in the Technical Writing industry including Adobe Pagemaker, Framemaker, Photoshop, and Illustrator, RoboHelp, and much more.

Soft Skills

  • Ability to collaborate with Development teams, Quality Assurance and other Technical Professional, Product and Project Managers, Business Analysts and end Customers.
  • Dedication to creating perfect Documentation, Manuals, and Guides that are error-free
  • Unique ability to distill complex Technical issues and ideas to end users

Customer Facing Skills

Having owned a Graphic and Web Design freelancing business for over 20 years, I have experience with every facet of Web and Graphic Design and Web Development - hosting, firewalls, Inbound and Outbound Marketing, CSS, HTML, Photoshop, JavaScript, 3rd party APIs and much more.

This business also has honed my skills in speaking with Customers, building Marketing programs, filling Sales pipelines, and much more.

I possess a very diverse range of Business, Technology and Writing skills to meet the demands of any environment. I'm a Canadian citizen and am willing to travel throughout North America. I require a VISA to work in the USA.

View my detailed CV here.

 

Employment

Web Developer and Designer - Self Employed

January 2009 – Present | Vancouver, Canada

  • Built many WordPress web sites for Clients in WordPress
  • Web site design, Graphic design, Brand Design, Web and SEO coaching and mentorship.
  • Client Support and Installation of Small Business Networks, Web Servers, and Web Sites

Technical skills used: WordPress, Toolset, HTML, JavaScript, CSS, ClickFunnels, Zapier, IFTTT, Photoshop, Illustrator, and much more.

Clients include: letsfaceitbeauty.ca, arstudio.ca, pregnancylosshealing.com, crystalcreatesclarity.com, redefinesupport.ca, and many more.

Release Engineer, Technical Writer, Production Support

Intrawest Feb 2006 – Nov 2008 | Vancouver, Canada

  • Championed Install and Build Documents that provided Production Support teams with clear Technical Installation Steps
  • Significant contributor in transforming Intrawest e-Commerce Lab and Production release and deployment into a model for other Development teams
  • Provided support and deployment services to Development, QA and Production EIT including managing 40+ Windows servers in a VM ESX Environment for a QA lab (release n, n-1, release y, y-1, UAT, R&D, and Production mirror)
  • Maintained a 50+ virtual server lab using VMWare Workstation for QA, Development, and Staging.
  • Managed the daily build requirements for software updates and releases into Staging, QA, and Production using Installshield
  • Liaised with Production and Change control teams to implement software releases into Production servers
  • On-site support for Production release nights
  • Maintaining nAnt and Installshield release automation and Subversion source code repositories
  • Gained deep knowledge of Online Commerce Hardware including F5 Load balancer, firewalls, and other key web commerce components
  • Investigated productivity tools like Cruise Control to improve and streamline the build process

Technical Skills used: QA Deployment models and scheduling, Production Triage support, nAnt and Installshield, Subversion, ESX Virtual Center, Test Track Pro, ASP.NET, MSSQL, Windows 2003

Release Engineer, Technical writer, Production Support

Fincentric Corporation January 2001 – Nov 2005  | Richmond, Canada

  • Created a build script used daily to automate builds for a large web development team
  • Managed systems support for the server lab and developer desktops included build installations, MSI development and MSI package creation using Wise Installer, SourceSafe management, OS installations and hardware installations.
  • Researched various software in firewall and security including intrusion detection and notification, source code management, MSI installs, operations management, multi-server backups and more
  • Was a key support person for the installation of a multi-million dollar project for Mexico’s largest bank. I was required to be in Mexico city for 2 weeks to install an important piece of our software.

Technical skills used: HTML, ASP, SQL, Sharepoint, Microsoft Datacenter, Microsoft Operations Manager, COM+ objects, Veritas Backup, Wise Installer, Technical writing, Hardware and Systems support.

Web Developer

Ericsson Professional Services Aug 1999 – Aug 2000 | Vancouver, Canada

  • Integrated several third party applications into medBroadcast.com including a web-based discussion messaging board and chat room system.
  • Custom designed an ASP and SQL database driven document management system for tracking web page approval process and workflow. Gained valuable knowledge with ASP, Oracle and WebCrossing.

Technical skills used: HTML, JavaScript, CSS, ASP, SQL, Oracle, WebCrossing.

Web Developer

MacMillan Bloedel Feb 1999 – June 1999 | Vancouver, Canada

  • Queried all levels of the organization to gather and sort all types of internal IS related documents.
  • Designed and implemented an Intranet site to handle all the documents collected (>2000).
  • Wrote a detailed business case for a document management system for another department. Help desk workload was reduced by 50% as a result of this project.

Technical skills used: HTML, JavaScript, CSS.

Web Developer, Technical Writer

Digital Video Broadcast Systems Oct 1998 – Jan 1999 | Vancouver, Canada

  • Lead improvements in product development, business marketing, business management, product research and more.
  • Wrote several patent applications for Internet video streaming, TCP/IP stack improvements, Video and Web server technologies, Caching servers for broadband video
  • Designed and published sales materials including brochures, news releases, business cards, and more.

Technical skills used: HTML, JavaScript, CSS, SQL, TCP/IP, Videoconferencing, caching servers

Quality Assurance Engineer

BC Tel Mobility May 1998 – August 1998 | Vancouver, Canada

  • Responsible for Regression and Beta release testing for web-based applications.
  • Provided cost and time saving input and improvements on many testing documents and procedures.
  • Implemented user training for several web-based applications.
Quality Assurance Engineer

GTE Enterprise Solutions September 1997 – April 1998 | Burnaby, Canada

  • Regression and Beta release testing for web-based applications. Developed test plans and procedures to streamline testing methods.
  • Discovered a critical programming error and pioneered better testing in the QA department as a result of this finding.
Quality Assurance Engineer, Technical Writer

BCTV May 1996 – August 1997 | Vancouver, Canada

  • Created context-sensitive help files and hard-copy manuals for new product releases. Largest help files were over 1000 screens and largest manual was 300 pages
  • Created custom digital artwork also integrated into online and offline documentation.
  • Wrote test plans and Visual Basic test scripts as system, report and user tester
  • Installed and managed a bug reporting system. Also enhanced sales presentations by developing PowerPoint presentations and handouts
  • Gained valuable SQL and software development environment knowledge

Accomplishments: Designed testing strategy, installed Microsoft Raid database, created PowerPoint sales packages

Technical Skills used: Help Magician Pro, Robohelp, MS Raid, MS Word, MS Visual Test

 

Work Samples

It’s difficult to provide past examples of my Technical Writing work due to non-disclosure statements with previous employers. The list below, however, shows you some of my skills as a Writer, Graphic Designer, and Writer:

Need more? If you would like to see specific Technical Writing examples from me, please get in touch with me. I can produce a short Technical Writing piece from one of your company’s Youtube videos and send it to you as a screen recording.

 

Education

Microsoft Certified Systems Engineer – Technical College
Vancouver, Canada

2001

Bachelor of Technology – British Columbia Institute of Technology
Burnaby, Canada

1999

Bachelor of Business Administration – Simon Fraser University (Thompson Rivers campus)
Kamloops, Canada

1996

 

Volunteer

Web Developer

Burnaby Homeless Task Force May 2008 – March 2012

Developed the website, logo, and brand for The Burnaby Task Force for Homelessness at http://www.burnabyhomelesstaskforce.org/. I worked directly with the Chief Marketing and Communications Officer, Wanda Mulholland on updating and maintaining the web site.

The Task Force had no online visibility prior to my help.

 

Skills

Web Development
CSS
WordPress
Microsoft SQL Server
JavaScript
PHP
SharePoint
HTML
SEO
DRUPAL
Web Design
VMWare
TCP/IP
SQL
MYSQL
FLASH
Photoshop
Release Management
IIS
Release Engineering
Microsoft Technologies
Technical Support
User Interface Design
User Experience
Quality Assurance
CMS
Visual Studio
E-commerce
Indesign
Graphic Design
phpMyAdmin
Release Notes
Microsoft DNS
Network Administration
Network Engineering
Network Architecture
Technical Writing
Technical Documentation
Internet Banking
Online Publishing
NAnt
Software Development
Wise Installer
InstallShield
Webmaster Services
Web Servers
F5 BigIP
 

Testimonials

Brad Reynolds

Director of Programs and Communications
March 28, 2013, Brad was a client of Mayur’s

Mayur has been directly involved in creating, updating and evolving our two company websites for www.insideedgehockey.com and www.jrsteelers.com. He has been able to develop a relationship with our businesses over time that has allowed us to provide our customers with great content pertaining to our hockey programs. I would strongly encourage anyone that is looking to develop our strengthen their business through their website to give Mayur a call.

Nobu Yasuda

Nobu Yasuda, Director, North Asia Business Desk Lead, Business Desk, Worldwide Commercial Finance (WCF)

I worked with Mayur when I was with Fincentric. Mayur is a skilled and experienced technology specialist with great communication skill, project management and passion. He has very broad knowledge in Computer Information systems/Web based Information systems, especially in complex/mission critical system such as Core Banking system and Microsoft Server platform. I highly recommend him and would be very happy to refer him upon request.

Sana Nurani

Corporate Clerk
June 2, 2015, Sana was a client of Mayur’s

Mayur is so amazing at what he does, he really does have a great eye for design and so much knowledge when it comes to SEO and business marketing. He has helped me turn my business around completely. I rely on him and his expertise when I need advice on what to do next, how to approach new problems and what direction to take my business in. I would be lost without him. I highly recommend Mayur to ANYONE with a startup or looking to find their footing in whatever industry they are in. Mayer has so much to offer and a wealth of knowledge to share with his clients. I could not be happier with his services.

Wanda Mulholland

Community Development Coordinator at Burnaby Task Force On Homelessness
September 11, 2013, Wanda was a client of Mayur’s

Mayur Jobanputra at Full Motion Group has provided the Burnaby Task Force On Homelessness with skilled innovative website design and an expertise to ensure the website meets our specific goals.

Julie Brown

Founder / Owner ~ Let’s Face It Beauty Mobile Beauty Specialist Team. Service Director, Air Canada
March 13, 2013, Julie was a client of Mayur’s

Mayur has so much knowledge when it comes to designing websites, online marketing, and SEO. He is so flexible, and really delivers what the clients wants.
I am so glad Mayur and I worked together putting my website together, and anyone who hires him for their business needs, will be very glad you did also!

Manoj Taank, CPA, CMA

Business Analyst at Bentall Kennedy
May 13, 2007, Manoj worked with Mayur but at different companies

Mayur is an excellent web designer with a keen sense of detail.

I have been working with him for over 10 years. His experience includes e-commerce implementation for small to large businesses.

His knowledge regarding new technologies is incredible and he was just asked to visit the Web2.0 Expo in San Franscisco.

Dushan Wevita

Software Test Engineer at Business Objetcs
May 25, 2007, Mayur was senior to Dushan but didn’t manage directly

“Mayur is a very knowledgeable and hard worker. He is a great person to work with and has a great personality. He gets along with everyone he works with. He has good people skills. Mayur will complete his tasks without hesitation and extremely well. I have known him for more than 5 years at work and outside work.”

Greg Martin

AGM of IT at London Drugs
May 8, 2007, Greg managed Mayur directly

Mayur is a well rounded technical individual who works well on his own. His drive for perfection and his ability to document all that he does makes him a excellent asset to anyone. We relied heavily on him to maintain our lab and act as the build manager for our extensive code base. I’d reccomend Mayur to any potential employer.

Salim Lakhani

Owner, Ultra X-Press Printing
April 30, 2007, Mayur was a client of Salim’s

Mayur is an excelent designer. He has send us many projects, his files are always set up correctly and his organization and comunication when dealing with my company has always been Great. I would not hessitate to recomend Mayur for any Print design work.

 

Contact

If you would like to get in touch, email me at hello@mayur.ca or call 1 – 604 – 787 – nine nine nine three